This post is dedicated to all of us who have dealt with customer care and helplines; and have been permanently traumatised by the experience. You, my friend, are not alone!!
There is much positivity and such thing
That can make my heart sing
A lot that I can accomplish and do,
Without much stress or ado;
But when I connect to customer care;
It is a truly traumatic affair.
To reason with the ubiquitous chat bot,
Is something that I simply cannot.
I first wait for ages,
For those computer generated messages
Then from the limited choices, I select
Naturally, I begin to expect,
A response, prompt and correct.
But, this is a little much, I suspect
Gradually, my hope and anticipation,
Replaced by deep frustration,
I begin to type the detailed matter;
Hoping for it to be attended to later.
Just then, the friendly bot with a creative name,
Pops up and begins to enjoy the game;
Informs me , that my issue is resolved.
Good! Now that it has been disclosed,
Happiness makes my heart gush;
Excited , to check the working, I rush;
Technology is truly a marvel;
The solution is so novel
Alas, crushed is all hope,
And I am left to cope
The gadget is still in malfunction
I must return to the IVR and its instruction.
The support that the firm has supposed
Is now, open and exposed
Just the thought makes me bawl
Is any helpline a help at all?
Why is all customer support a myth?
The ecxperiene, like confronting a monolith.
I can no longer keep my counsel;
now ready to throw in the towel.
Cant stop my thoughts from going beserk;
Wondering when the gadget shall finally work!